Customer engagement is a key factor in driving underserved, low-income individuals to gain access to financial services and, more importantly, to use those services effectively. The issue we are trying to solve is the limited availability of automated customer support in South African languages, through the use of multilingual chatbots.

This is important because more than 80% of South Africa’s population do not speak English as their first language, and providing customer support in South African languages would provide a benefit to both businesses and their customers.

Conversational AI is changing the way people use bank all over the world, at Botlhale we want to make sure it doesn’t miss Africa.